Policy's & Reminders
If any changes need to be made to your
appointment, please notify me at least 48 hours in advance in order to avoid additional charges.
Please note that arriving late may shorten your appointment time and could result in additional
charges if the appointment needs to be cancelled.
Less than 48 hour notice for Cancellation is a 50% charge and 100% for No shows on the day.
This is a policy you have agreed to upon booking with me and your agreement is on your client record.
For safety and sanitation reasons, I kindly ask that no more than one guest attend your appointment, unless arranged in advance
(such as a minor needing
a guardian or assistance due to a disability).
Accepted Payment methods in the salon:
Cash or Bank Transfer.
(The booking system, only take card details for agreement of cancellation policy.)
Salon Gift Voucher Policy
Gift Voucher Terms & Conditions
Validity
All salon gift vouchers are valid for 3 months from the date of purchase, unless otherwise stated. The expiry date will be printed on the voucher or included in the confirmation email.
Redemption
Gift vouchers may be used toward:
salon services, treatments, and retail products available at the salon.
Vouchers must be presented at the time of redemption.
Booking Appointments
Appointments booked using a gift voucher are subject to availability. We recommend booking in advance to secure preferred dates and times.
Cancellation Policy
If an appointment booked with a gift voucher is cancelled with less than 48 hours’ notice or missed without notice, the salon reserves the right to deduct the full or partial treatment value from the voucher balance.
Partial Use
If the full voucher amount is not used in one visit, the remaining balance may be used for future purchases until the expiry date.
Non-Refundable
Gift vouchers are non-refundable, cannot be exchanged for cash, and cannot be returned after purchase.
Lost or Stolen Vouchers
Please treat vouchers as cash. Lost, stolen, damaged, or unauthorized-use vouchers may not be replaced.
Expired Vouchers
Expired vouchers may not be accepted or extended. Any unused balance after the expiry date will be forfeited unless required by law.
Promotions
Gift vouchers cannot usually be used in conjunction with other promotions, discounts, or special offers unless stated otherwise.
Right to Amend
The salon reserves the right to amend these terms and conditions at any time where reasonably necessary.